Videos and DVDs

  1. Site Subscription vs. Video Package. What’s the difference?
  2. How long are your videos?
  3. Can I download the videos?
  4. What format are the DVDs?
  5. Will there be any updates to the DVDs?
  6. When I try to play the video, it gives an error message. Why is that?
  7. Do you have any best practices for viewing your videos?
  8. Where are the videos hosted?

Membership and Billing

  1. How do I change my Credit Card information (billing address, credit card number, expiration date) on file?
  2. My credit card expired and I lost access to the site. How do I sign back up?
  3. My one year subscription expired. How do I renew?
  4. How do I change my password?
  5. Can I send you a purchase order?
  6. Do you offer volume licensing (corporate subscription)?
  7. Do you offer discounts to government, education and non-profit institutions?
  8. I just signed up, but did not get my username and password in the email. Why not?
  9. Do you offer a free trial?
  10. Can I get a refund?
  11. Can you send me an invoice for my subscription?
  12. How do I cancel my membership?

Equipment

  1. Can I login from any computer or am I limited to a single computer?
  2. Can I view the videos on my tablet computer or mobile phone?

Shipping and Downloading

  1. How long after a dvd purchase will I receive my order?

Contact Us

  1. How do I contact VisualSP?

Videos and DVDs

Site Subscription vs. Video Package. What’s the difference?

Video packages address a specific area of knowledge. Rest assured, these video packages have been finalized. No updates will be made to its content later. You will own the content and can watch it offline.

Site subscription allows you to watch all videos on the site. They can all be watched online, but cannot be downloaded to watch offline. You will not have access to the videos once you are no longer a subscriber.

Video Package Site Subscription
Own the videos and watch them offline at your own convenience
Access to all of the videos on the site (with an active subscription)

How long are your videos?

Most videos average 10 minutes, however, there are some exceptions. The end user video tutorials are 2 minutes or less for easy consumption by SharePoint end users. The recorded webinar videos are around 65 minutes long.

Can I download the videos?

The online videos cannot be downloaded, however if you purchase any of the dvd video packages, you can choose to download the package or receive it on dvd.

What format are the DVDs?

The video format is .mp4.

Will there by any updates to the DVDs?

No, the DVDs are complete and each focus on a particular subject area. No updates will be made to them in the future.

When I try to play the video, it shows an error message. Why is that?

The most likely cause is that a firewall is blocking access to our videos (our videos are hosted with the trusted Amazon Cloudfront system). In many corporate offices system administrators don’t want anyone to watch videos while at work so they block certain ‘ports’. We have found that usually opening up port 1935 does the trick. Make sure the firewall you are behind has this port open.

Do you have any best practices for viewing your videos?

To view the videos full screen, click on the full screen button at the bottom right of screen. Also, if you have the latest version of Internet Explorer, Firefox or Chrome running with the latest version of Flash, you will get the best video experience.

Where are the videos hosted?

Our videos are hosted on Amazon Simple Storage Service (Amazon S3).

Membership and Billing

How do I change my Credit Card information (billing address, credit card number, expiration date) on file?

To change your credit card information, visit our HelpDesk and make a request to change your card information. We will then send you an email with a secure link to make the changes. If you subscribed using PayPal, you will need to update your credit card in your PayPal account.

My credit card expired and I lost access to the site. How do I sign back up?

Visit Add/Renew Subscription in our Members Area and this will send you to our secure purchase area where you can resubscribe. If you are no longer in our system, you can simply resubscribe with a new subscription.

My one year subscription expired. How do I renew?

Visit Add/Renew Subscription in our Members Area and this will send you to our secure purchase area where you can resubscribe.

How do I change my password?

Visit Edit Profile in our Members Area.

Can I send you a Purchase Order?

Yes! If your company handles purchasing via purchase orders, we can accommodate you (for DVD purchases, one year site membership and corporate licensing). We accept purchase orders on official company purchase order letterhead with net-30 day payment terms. Please make sure your purchase order includes all necessary information for order processing, such as shipping and billing address, contact information, etc.
Following is our business address to set us up in your system:

Rehmani Consulting, Inc.
13400 S Route 59, Ste 116
Plainfield, IL 60585

You can send your purchase order to info@sharepointelearning.com as an attachment (PDF, JPG, TIF, Word doc, etc.). Once received, we will begin processing your purchase order. You do not need to set an account up with us in order to purchase via purchase order. Simply send your PO to us. If we need further information from you, we will contact you.

Do you offer volume licensing (corporate subscription)?

Yes, we offer volume licensing and corporate subscription to our video tutorials. Our goal is to help you train all of your SharePoint users (End users, developers, administrators).

Do you offer discounts to government, education and non-profit institutions?

Yes, we offer a 10% discount to government, education and non-profit institutions on all single user license DVDs and corporate dvd packages (code listed at bottom of the DVD pages), our various multi-user licensing packages, and VisualSP. For more information on corporate memberships and volume licensing, please contact us.

I just signed up, but did not get my username and password in the email. Why not?

Please check your junk email folder. If you don’t find the email there, please contact us.

Do you offer a free trial?

We would love for you to try out our videos before you decide to subscribe. We have dozens of free videos available on the Free Videos page of our site. There is no registration needed to watch these videos. After watching these videos, if you decide to join us, check out our subscription options.

Can I get a refund?

Due to the nature of the intellectual property being offered through the subscription, we cannot offer any refunds on prior months of usage.

Can I get a refund?

Due to the nature of the intellectual property being offered through the subscription, we cannot offer any refunds on prior months of usage.

Can you send me an invoice for my subscription?

On request, we are able to provide invoices for annual subscriptions. We are not able to provide invoices for monthly subscriptions.

How do I cancel my membership?

We’re sad to see you go and hope that you provide us with some feedback before you do.

To cancel your subscription, visit our HelpDesk and submit a ticket to cancel your account. Cancel at any time and continue access to your account through the month paid, however, please cancel a minimum of 2 business days prior to auto-renewal to avoid your account being charged for the next month. Paypal subscribers may cancel from within their Paypal account.

Equipment

Can I login from any computer or am I limited to a single computer?

You can login to the site from any computer. However, you can only be logged in to one computer at a time.

Can I view the videos on my tablet computer or mobile phone?

Absolutely! All tablet computers (iPad, Xoom, etc) and mobile devices (iPhone, iPod Touch, Android devices etc) are supported.

Shipping and Downloading

How long after a dvd purchase will I receive my order?

Individual DVDs are available for immediate download. For Enterprise DVD purchases, you will receive the download link within 6 business hours (EST) of placing your order.

Contact Us

How do I contact VisualSP / Rehmani Consulting?

Contact us using our contact us form or through email directly at info@sharepointelearning.com.

Current or former subscribers, please visit our HelpDesk on the Members Area.

We only provide email based support for individual subscriptions to keep costs low for our subscribers. We commit to responding back to all correspondence within 4 business hours.